IT Operations Lead

We have a new opportunity for an IT Operations Lead to join us and be the central point for our day-to-day IT operations across the business.  You will be based at our Head Office, Crawley with occasional travel across the UK to our clinics. 

This is a hands-on role with responsibility for our IT service delivery, partner & vendor management, business application lifecycle and integration management.  Coordination across all functions will be required ensuring operational stability, aligned decision-making and effective delivery of our IT services & projects.

Hours: Monday – Friday 09:00 - 17:30

• Computer Science/IT degree or equivalent practical experience or ITIL Foundation certification (v3 or v4) desirable
• Minimum 2-3 years of IT operations, IT service delivery or IT coordination experience 
• Working knowledge of ITIL principles & IT service management practices
• Solid understanding of MS 365, Azure cloud services, Windows environments & endpoint management
• Demonstrated experience of managing IT vendors & 3rd party service providers against SLA's 
• Understanding of IT security fundamentals & data protection principles (UK GDPR)
• Strong communication skills, with ability to explain IT matters clearly to non-technical stakeholders
• Be hands-on, organised & proactive but comfortable operating independently & knowing when to escalate
• Experience in healthcare or dental sector IT would be advantageous with familiarity of clinical imaging systems, practice management software or dental-specific technology
• Application integration experience & data flows between business systems desirable 
• Experience working within a multi-site or multi-market organisation desirable

Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work™, and ranks in the UK's Best Workplaces™ for Women, Development and Wellbeing. No other dental group in the UK can say the same!