We are seeking more Dental Call Centre Advisors to join our new Care Centre!
As a Call Centre Advisor within our Care Centre, you’ll be at the heart of our mission to improve lives, providing exceptional service and support to patients over the phone. You’ll be the first point of contact, using your professionalism, empathy, and commercial awareness to ensure every patient feels supported and confident throughout their journey with Colosseum Dental UK.
If you have dental reception or nursing experience and have used Dentally, we want to hear from you! Previous call centre experience would be great too and if you embody our core values of Care, Collaboration, and Entrepreneurship, are passionate about elevating patient experiences and have excellent communication skills, this is the role for you!
This is a flexible hybrid role, with days to be worked at home and as required at a fixed Colosseum Dental location.
40 hours per week - Our Care Centre is open 7-days per week, 8am - 8pm with shorter hours on weekends, therefore flexible working is required as your shifts will change week to week.
Benefits:
- Competitive Pay – we pay in recognition of skills & experience including an annual pay review
- CDUK Learning Academy - we want to make sure everyone can grow their skills, learn more and enhance their knowledge and expertise
- Your Birthday Off – a paid day off to celebrate your special day if it falls on a working day!
- UK Healthcare Cashplan - claim cash back for everyday healthcare costs up to an annual limit including prescriptions, opticians, physiotherapy and osteopath & health screenings. Children can also be added free of charge!
- Critical Ill Health Cover - financial support in the event of a serious health condition, ensuring you & your loved ones are protected during challenging times
- Care Leave - additional time off to use for a significant event or just a self care day!
- Free NHS Dental Treatment - up to band 3
- Blue Light Discount Card - exclusive discounts for NHS & emergency service workers
- Pension - our private pension plan will help you save for retirement
- Length of Service Awards –to recognise & congratulate commitment & dedication
- Benefiz & Enjoy Benefits Scheme - discounts, rewards & perks on 100’s of household brands as well as Cycle2work Scheme, Discounted Technology & Gym Memberships
- Holiday Buy Scheme - buy additional holiday to enjoy in winter or summer time!
- 100% Attendance Rewards – as a ‘thank you’ receive extra time off!
- Length of Service Holiday Entitlement - holidays increased the longer you stay with us
- Parental Pay Package - support for your growing families during this important time!
- Employee Assistance Programme - access for you & your dependents to confidential counselling, advice & assistance 24 hours a day, 7 days a week
- Plus many more… including our Annual Conference & Summer Party!